KALISPELL - A damaged fiber optic line on Thursday was responsible for shutting down internet access for many in Flathead County. But more importantly, the outage forced the Flathead 911 center to reroute incoming calls to Missoula.
A construction crew cut a fiber optic line in the Kalispell area at around 9:30 a.m. Thursday, causing 911 calls to stop being delivered to the Flathead Emergency Communication Center.
Authorities attempted to route the 911 lines to the center's administrative phone lines and to the backup in Whitefish, but both attempts were unsuccessful so the phone lines were rerouted to the Missoula 911 center.
A Centurylink crew managed to repair the fiber line, but the outage lasted several.
KALISPELL - Authorities say that a construction crew cut a fiber optic line in the Kalispell area on Thursday, knocking out 911 service to the Flathead Emergency Communication Center.
Liz Brooks, Flathead 911 Director says immediately upon notification, FECC’s IT Manager, Brian Chernish, was in contact with VisionNet to determine the best way to ensure continuity of service.
After attempts to route the 911 lines to FECC’s administrative phone lines and to the backup PSAP in Whitefish were both unsuccessful, due to the location of the fiber cut, the lines were rerouted to Missoula 911.
A local Centurylink crew is working to repair the fiber line and it is estimated that this work should be complete by early to late afternoon. Flathead County 911 calls will continue to be answered in Missoula until service is restored.