NorthWestern Energy offers resources for customers impacted by the coronavirus

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Posted at 9:50 PM, Mar 18, 2020
and last updated 2020-03-18 23:50:32-04

BUTTE — NorthWestern Energy told MTN news they are prepared for the energy load shifts resulting from Montana residents staying at home.

The company reported that Residential energy bills will likely be higher than expected for many who are spending their days at home, rather than at work or school.

However, customers can see the comparisons provided on their bill that displays usage patterns for the current billing period compared with the previous billing period and the same time last year.

NorthWestern Energy voluntarily suspended service disconnections for non-payment, effective immediately, to help customers who may be financially impacted as the result of this outbreak.

This suspension will apply primarily to residential customers and will remain in effect until further notice.

NorthWestern Energy is ready to answer questions about their energy service and are here to help individuals that are having difficulty paying bills.

In Montana, the application deadline for the Low Income Energy Assistance Program for the 2019/2020 heating season is April 30th. NorthWestern Energy customers who qualify for LIEAP automatically receive a discounted rate for their energy bill.

Montana Energy Share is a program that provides assistance for energy emergencies and is another resource for customers who are experiencing financial impacts from the coronavirus.

Montana customers can call 888-467-2669 to speak with a Customer Service Representative.