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New Butte call center wants to add more than 200 jobs

FCR hiring full-time and seasonal workers
Posted at 12:56 PM, Sep 22, 2019
and last updated 2019-09-22 14:56:26-04

BUTTE - Butte’s new call center FCR opened earlier this summer in the Butte Plaza Mall with a staff of about 100. The company is now looking to greatly expand its workforce.

“We need to hire about 230 people by Christmas,” said FCR Site Director Stephanie Marshall.

FCR is located in the former JC Penney store and is operating as a call center to help with customer service or tech support through phone calls or online queries. The company is taking applications for full-time and seasonal work.

“The entry level pay is $10.40 an hour. There are four steps of advancement and approximately 20 percent of our work base receives a promotion to a different level, so there are a lot of great opportunities for advancement,” said Marshall.

The company says its mission is to have a diverse workforce in a very positive work environment.

“I love coming to work, it’s one of my favorite things, I work with a lot of really awesome people so it’s really exciting,” said Site Administrator Kayla Keller.

FCR says it is in need of more employees especially since they’re recently contracted with two major companies.

“These are household names, these are clients that we provide customer service for. One of them is a leader in the videogame industry, well known, and another is a market disruptor in travel gear and luggage,” said Marshall.

Officials with the mall are hopeful the added workers will help bring more stores to the shopping center.